Return Policy

Thank you for doing business with JDEducational. Your trust means a lot to us – so does your satisfaction.

Use of JDEducational materials and products are dependent on a number of factors, therefore there is no express guarantee of results.

JDEducational Refund Policy

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Refunds and Exchanges

To be eligible for a return, your item must be unused and returned to us in the original packaging and in the same condition you received it.

10 Day Return Policy
You must contact us within 10 days of receipt of our products to be eligible for a refund or exchange. If you exceed this 10-day window, no refund will be available.

Goods that are exempt from being returned:
  • Gift cards.
  • Downloadable PDF or Software products.
  • All Soothing Sammy Products which include a stuffed animal.

Partial refunds are given when:
  • Book(s) have obvious signs of use.
  • Any item is not returned in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any return not requested within 10 days of delivery.

A full refund includes the total cost of the products purchased less the shipping cost. Shipping charges incurred for the return of items are the responsibility of the customer. The customer is responsible for any additional shipping charges that result from a refund or exchange. If your order included free shipping, the actual shipping charges will be deducted from your refund or credit.

You will be responsible for paying shipping costs for returning your item unless the product was damaged. Shipping costs are non-refundable. Shipping costs are deducted from refunds.

If you need to return or exchange, send us an email at support@jdeducational.com
Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.

Shipping Returns
DO NOT return your purchase without approval. Once approval has been given, mail your product to:
JDEducational
P.O. Box 881
Windsor, California US 95492

If you are shipping an item worth over $75, we recommend that you use an appropriate service that provides tracking.

Processing Refunds
Once your returned product is received and inspected, we'll send you an email to notify you we have received your item and whether the request for refund has been approved or rejected. If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund within a reasonable period of time, first check your bank account.
Then contact your credit card company, it may take some time before your refund is posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@jdeducational.com.

Delivery and Transit Time
We will notify you via email when your product has shipped.
Depending on where are located and time of year, delivery of shipments may vary.